Urgent Hiring going on for Quality Analyst / Call Verifier

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Advert #101446


Job Description

1) Verifying calls and Data Validation
2) Taking feedback from the customer and educating him regarding the process and product
3) Doing Scheduled Call backs to Customer to maintain customer interest and improve customer retention
4) Resolving Customer queries and coordinate with Technical Team to assist customer for end to end issues.
5) Maintaining Customer Satisfaction to the maximum level
6) Maintaining quality as per the standard.
7) Invoice generation
8) After sale service to be provided to the customer

Eligibility:

1) Both Male or female candidates can apply
2) Minimum 2 years experience in Outbound/Inbound International process
3) Should have excellent communication skills in English
4) Dynamic & experienced personnel from international BPOs are preferred.
5) Any Graduation
6)Should be flexible for different shifts

Additional Benefits:.

1) Complimentary lunch or dinner
2) Pick up and drop facilities on both sides
3) Referral Bonus on a monthly basis
4) Incentives available as per the performance